The customer "service" guy says no, that is wrong. For example, their sales page for my backordered item says it is in stock and ready to ship. If this companies is going to rely on technology to make their money, they need to invest in some technology. Convenience is reserved for their shareholders. And the only way is by phone because they are too cheap to pay for functionality to make it convenient for me. If the only way is by phone then by God they should phone ME. You have to phone them and wait several minutes to talk to one of their grumpy people. They send you an email (their convenience) saying your product is backordered, requiring your re-authorization, but do not offer a way to reauthorize the order via return email or even on their website. They ship very expensive instruments FedEx without requiring contact with recipient (e.g., leaving at mouth of rural driveway.) The guitar was setup by my luthier and sounds awesome but it is a principle thing for me. I will not do business with them anymore. BS I have higher end guitars from them and nothing was done to them by MFI Private Reserve Shop guaranteed. So I called the company and they said all this was done by Musicians Friend "The Private Reserve Shop" were they setup all the high end guitars. New strings always stretch over the first couple of days until played enough. There whet also light pick scratches and the strings stayed in tune. Also plastic missing from case logo and it had scratches on the logo. Martin does not sand the end pin, I called and they said absolutely not because this could possible cause the end pin to slip when the wood shrinks. I know because the end pin had been sanded (still didn't fit).
I bought a NEW Martin D18 Modern Deluxe but was sent a used guitar. Well I have dealt with Woodwind and Brasswind for awhile now and had been treated fairly good until my last order and them the company lost all their integrity which is very important to me.
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